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Value City Furniture - Don't bother with warranty - they won't pay
"Leather" Sofa - Complaint
Review by d2d on 2012-10-22
Rating: 
CHARLOTTE, NORTH CAROLINA -- Since we had full leather damage coverage, we called in the damage we noted on the sofa. After 2+ weeks, a representative from the warranty company came out (he was as rude in person as he was on the phone). You could tell that his sole purpose was to try to find a way to NOT pay for the damage. He told us nothing.. but low and behold.. 3-4 weeks MORE (a total of almost 8 weeks later) we got a letter saying it was denied. There was only one spot peeling and the rest of the sofa was well kept but still they denied.
Never again will VCF see any of my business. Absolutely atrocious!
Never again will VCF see any of my business. Absolutely atrocious!
Comments:
Posted by trmn8r on 2012-10-23:
There are lots of complaints online about the Value City leather and fabric protection plans - they sound like a waste of money, and the fact people are trying to make claims makes me wonder about the initial quality of the product.
Posted by Value City Furniture on 2012-10-26:
I'm so sorry that this is the experience you've had. We hope that you are satisfied with the resolution that was reached between you and our customer service team. If you need futher assistance, please email us at vcf.facebookfans@vcf.com. Thank you!
Posted by ML on 2012-12-10:
Hi,
This comment is for vcf rep attending this blog. I am in a similiar situation. we recently filed a claim in nov 2012, regarding a tear/rip we noticed on my sofa. warranty company dispatched a rep to inspect the damages. after a few days when we called in to check on the status of our claim, we were told that our claim was denied because of accumulation of damaages. we were so surprised, especially because we called immediately after we noticed the tear. about a year ago, we had called for slight cracks we had noticed on our sofa, then too they had denied saying that it is not covered in the warranty. Now they are saying that this is accumulating. they didn't repair our sofa in the first place and are now blaming it on us. We are going to the harassment of calling them everyday to see if someone will listen to us especially since we did our part of reporting to them each time something was noticed. But they keep turning us down. VCF is the last place to shop for us.
This comment is for vcf rep attending this blog. I am in a similiar situation. we recently filed a claim in nov 2012, regarding a tear/rip we noticed on my sofa. warranty company dispatched a rep to inspect the damages. after a few days when we called in to check on the status of our claim, we were told that our claim was denied because of accumulation of damaages. we were so surprised, especially because we called immediately after we noticed the tear. about a year ago, we had called for slight cracks we had noticed on our sofa, then too they had denied saying that it is not covered in the warranty. Now they are saying that this is accumulating. they didn't repair our sofa in the first place and are now blaming it on us. We are going to the harassment of calling them everyday to see if someone will listen to us especially since we did our part of reporting to them each time something was noticed. But they keep turning us down. VCF is the last place to shop for us.
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