Target - Easy, painless return
MECHANICSVILLE, VIRGINIA -- There seems to be a lot of negative reviews regarding Target's return procedure/polices. I've never had a problem with Target, but I've also never had to return anything there either, until this past Sunday. I have been doing some renovations to my house and I needed some cheap drapes for two bedroom windows. I went to Target on Saturday and picked out some drapes and some other small items (desk lamp, under-the-bed storage boxes, etc.) I paid for those items and left. I got home and found that the drapes weren't exactly what I had envisioned they were going to be, the color was fine, but the length was a bit too long, this was my fault as I should've measured the windows first before heading out. Nevertheless, I decided to tempt fate and try to return the drapes, (I had only opened one drape, the others were still in their original packaging.) The next day I returned to Target, curious to see how it would pan out, as so many reviews had stated that processing a return at Target is a herculean task, on the same order of magnitude as climbing Mount Kilimanjaro whist carrying an unruly wildebeest. With great trepidation I approached the customer service line (not a desk, a line, more on that in a minute), and I meekly informed the CSR that I would like to return the drapes, as they didn't suit my needs. I handed her the receipt. She scanned it, scanned the items, and informed me that the $29.55 or whatever the exact amount was had been credited back to my Visa. She handed me back the receipt with the refund slip stapled to it, and that was it. Turns out it's not that hard to return something at Target after all.
The only real annoyance I experienced was the that they somehow decided that it would be a good idea to make the last 3 cash registers in the checkout line, the Customer service desk, as opposed to having the Customer service desk off to side by the entrance to the store (where it had been before the recent remodeling), I don't know if this is a temporary thing, or if they just wanted more floor space for merchandise, but all it does is make the checkout area even more crowded.