Choice Hotel - No response on injury incurred
no investigation on fall/ injuries - Complaint
PORTLAND/SCARBOROUGH, MAINE -- I fell in hotel tub, which had no treads or a bath mat. I hit my left side and immediately had hip and chest pain. I went to desk and wanted a report to be filed on incident. I was told manager needed to do this the next AM. I went to see mgr and he avoided me leaving for the day. After sev days, I caught mgr and tried to talk with him about incident. He was rude and when I asked him to file a report, he refused, saying he would not file or sign anything. I wrote a report and the day convinced the day mgr to sign it. I have contacted the hotel chain's customer service by phone and e-mailed a complaint and received relies that they would investigate and contact me within 72 hours. It has been 17 days from my first report to them and 8 days from 2nd report. I still have no response from them. How's that for customer service????