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Vitacost - Never had a problem
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Review by beverlyjgoldrup on 2012-10-23
Rating: 
I'm sorry others have had problems with Vitacost: haven't had one single problem. I never use expedited shipping; yet, my orders are always here within three or four days. The products I receive always arrive in perfect condition and everything in my order ships perfectly.
I've been ordering from Vitacost for two years and have never had any problems. The prices are excellent: on more than a few occasions, I have received products 50% off the retail price. There are often great buys in their BOGO (buy one, get one) offers.
If I have any complaint at all, it's that they use too much packing material and wish they'd conserve on their shipping materials. All I can write is that I've never had a problem with Vitacost. Ever.
I've been ordering from Vitacost for two years and have never had any problems. The prices are excellent: on more than a few occasions, I have received products 50% off the retail price. There are often great buys in their BOGO (buy one, get one) offers.
If I have any complaint at all, it's that they use too much packing material and wish they'd conserve on their shipping materials. All I can write is that I've never had a problem with Vitacost. Ever.
Comments:
Posted by trmn8r on 2012-10-23:
Beverly, I am glad that you have had no problems.
On the internet, when you see a lot of negative comments about a company, it draws your attention. You have to ask yourself if they are legitimate. Could they have been posted by a competitor? Are they concerns that you yourself would have if you were a customer? What fraction of customers might the complaints represent (very hard to determine in many cases)?
By the same token, when you see a lot of complaints, and then a few posts of the nature "I don't know what all the complaints are about" that should also draw your attention.
When you research the company, do the search results look "stacked" to push complaints down in the search results?
Looking at these factors, I can formulate an opinion as to whether I would ever work with the company in question. Sometimes it involves reading lots of posts.
On the internet, when you see a lot of negative comments about a company, it draws your attention. You have to ask yourself if they are legitimate. Could they have been posted by a competitor? Are they concerns that you yourself would have if you were a customer? What fraction of customers might the complaints represent (very hard to determine in many cases)?
By the same token, when you see a lot of complaints, and then a few posts of the nature "I don't know what all the complaints are about" that should also draw your attention.
When you research the company, do the search results look "stacked" to push complaints down in the search results?
Looking at these factors, I can formulate an opinion as to whether I would ever work with the company in question. Sometimes it involves reading lots of posts.
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