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Hertz - EUR 1,150.58 for a Hardly Noticeable Dent
Complaint
Review by mirka-kripac on 2012-10-23
Rating: 
I rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25.
I am enrolled in the Premium Car rental Protection Program provided by American Express.
When I returned the car, a Hertz employee reported damage - 1 small dent.
I asked whether Hertz was going to bother about it.
I was told that I would be notified.
Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.
I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.
I received a Hertz invoice on September 13th demanding additional EUR 364.30.
Hertz Dusseldorf charged EUR 1,150.58 for a hardly noticeable dent!
I am enrolled in the Premium Car rental Protection Program provided by American Express.
When I returned the car, a Hertz employee reported damage - 1 small dent.
I asked whether Hertz was going to bother about it.
I was told that I would be notified.
Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.
I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.
I received a Hertz invoice on September 13th demanding additional EUR 364.30.
Hertz Dusseldorf charged EUR 1,150.58 for a hardly noticeable dent!
Comments:
Posted by trmn8r on 2012-10-23:
How does the Amex Car Rental Protection program come in to play?
$1150 EUR sounds like a lot for a "small dent" depending on how small it is. You are pretty much at their mercy, unless you find a way to challenge it. This story is great incentive to get the rental company's insurance.
$1150 EUR sounds like a lot for a "small dent" depending on how small it is. You are pretty much at their mercy, unless you find a way to challenge it. This story is great incentive to get the rental company's insurance.
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