Priceline.com - Horrible customer service!!!
Roundtrip flight - Complaint
NORWALK, CONNECTICUT -- On September 25, I booked a round trip flight for November 9-12 for a class I was taking in Tampa, FL, and I opted to purchase the $16 travel insurance. My class was cancelled, and I called the Travel Insurance company, who advised me that because my cancellation was not due to the death or disability of myself or an immediate family member, my trip was non refundable!! I was transferred to Priceline, who told me that Delta Airlines would offer me a credit, however Priceline would charge me cancellation and convenience fees totaling over $200!!! and to top it all off, the CSR Supervisor hung up on me!!! I was livid!
I decided to call Delta, who credited me the full purchase price!!! Priceline has the WORST customer service I have ever experienced. I will NEVER book with Priceline again!!!