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JetBlue - Damaged luggage
Complaint
Review by lorrainetammaro on 2012-10-24
Rating: 
FOREST HILLS, NEW YORK -- On red-eye return flight from CA my suitcase was destroyed. I didn't know it until I got home. I had help getting the bag and getting into the car service. I called customer service and was told I should have brought it to the counter when I got off the plane and I have to bring it back to the airport. I am on disability and cannot take a car service back to the airport to bring them the bag they damaged. I even wrote a letter to the President of jetBlue but did not receive a reply. I am extremely disappointed.
Comments:
Posted by trmn8r on 2012-10-24:
It does appear that you must do it in person, according to the Contract of Carriage: http://www.jetblue.com/p/jetblue_coc.pdf
It is in the first four lines of Section 22 (A).
It is in the first four lines of Section 22 (A).
Posted by CUontheFlipSide on 2012-10-24:
They will justifiably raise the possibility of the damage happening after the suitcase left their control. This is the reason it has to be claimed when you retrieve your bag.
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