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Subway - Order Was Wrong
B.L.T. - Complaint
Review by Elle74 on 2012-10-24
Rating: 
FT. MYERS, FLORIDA -- I recently went to the local Subway around the corner from my house to get three foot long subs--one of which was B. L.T. The girl made all the subs, I paid and then went home. When I got home, the B. L.T. did not have any lettuce or tomato on it. Now, it's been my experience that a B. L.T. is bacon, lettuce and tomato, right?
I called the girl to tell her she didn't put the lettuce or tomato on it, and she said that some people don't want all the veggies on their sandwiches. Who orders a B. L.T. and doesn't get lettuce or tomato on it?
I went back there, and after explaining that I expected lettuce and tomato on a B. L.T., I guess she called the manager and told her what was going on. After she got off the phone, she made me a new sandwich and I was on my way. This girl was trying to tell me how I should have my sandwich, and I seriously tried to be polite, but I was also assertive.
I called the girl to tell her she didn't put the lettuce or tomato on it, and she said that some people don't want all the veggies on their sandwiches. Who orders a B. L.T. and doesn't get lettuce or tomato on it?
I went back there, and after explaining that I expected lettuce and tomato on a B. L.T., I guess she called the manager and told her what was going on. After she got off the phone, she made me a new sandwich and I was on my way. This girl was trying to tell me how I should have my sandwich, and I seriously tried to be polite, but I was also assertive.
Comments:
Posted by littleshorty on 2012-10-24:
Usually when the "sandwich artist" gets to the veggie part of the sandiwch making, they ask the customer what kind of veggies they would like. Did the "sandwich artist" not ask you? Did you watch her make all the sandwiches?
Posted by Vinnie11 on 2012-10-24:
So it was just bacon and bread? LOL!!
Posted by trmn8r on 2012-10-24:
How old was this girl? Even a 12 year old should know that a BLT routinely has lettuce and tomato.
Very strange experience.
Very strange experience.
Posted by DebtorBasher on 2012-10-24:
Did you place this order over the phone or fax? Because if you ordered it while there, you can see what they are putting on it at the time they are making it.
There are people who order a BLT without lettuce on it...but they shouldn't just assume that's what a person wants unless they are told to not to put lettuce on it. That doesn't make sense...Many people doesn't eat meat, so what would they do, not put meat on their meat combo subs? That's crazy...but, glad they made good on it.
There are people who order a BLT without lettuce on it...but they shouldn't just assume that's what a person wants unless they are told to not to put lettuce on it. That doesn't make sense...Many people doesn't eat meat, so what would they do, not put meat on their meat combo subs? That's crazy...but, glad they made good on it.
Posted by madconsumer on 2012-10-24:
very great to hear there is still valuable customer service at subway!!
very helpful review, and voted as such.
very helpful review, and voted as such.
Posted by Elle74 on 2012-10-24:
There were a few minutes where I wasn't paying attention, and I think that's when she wrapped up all the sandwiches. I never even thought to check and ask if she put the right things on the sandwich. Serves me right for not watching the whole time ....
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