F35 / Suds code, Whirlpool Duet Steam Washing Machine
Whirlpool Duet Steam Washing Machine Model WFW9500TW01 - Complaint
BENTON HARBOR, MICHIGAN -- "F35" / "Suds" code 14 months after we purchased washer. Hose / air trap is clear and the hose from the analog pressure switch is connected properly. The appliance tech we had come out to look at the washer determined that the analog pressure switch was defective. He told us that this is a common problem with this washing machine. Whirlpool supervisor Michael (female) stated that they could send tech out - and charge us for the call - to diagnose problem. She refused to transfer me to someone who could help and couldn't comprehend that the "it's out of warranty" excuse isn't a proper defense for a product defect. There are MANY posts about Analog Pressure Switch problems with this washing machine.
The posts about Whirlpool's poor customer service are absolutely accurate. They are horrible - good luck in getting them to work with you. We read the reviews for the Whirlpool Duet Steam washing machine before purchasing one and we disregarded the bad ones as disgruntled customers. PLEASE DO NOT MAKE THE SAME MISTAKE WE MADE. After my conversation with their customer service dept today, I will NEVER buy another Whirlpool product again. Defective parts happen. Refusing to fix a known problem is unacceptable.