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F35 / Suds code, Whirlpool Duet Steam Washing Machine

Whirlpool Duet Steam Washing Machine Model WFW9500TW01 - Complaint
Review by rpovletich on 2012-10-25
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BENTON HARBOR, MICHIGAN -- "F35" / "Suds" code 14 months after we purchased washer. Hose / air trap is clear and the hose from the analog pressure switch is connected properly. The appliance tech we had come out to look at the washer determined that the analog pressure switch was defective. He told us that this is a common problem with this washing machine. Whirlpool supervisor Michael (female) stated that they could send tech out - and charge us for the call - to diagnose problem. She refused to transfer me to someone who could help and couldn't comprehend that the "it's out of warranty" excuse isn't a proper defense for a product defect. There are MANY posts about Analog Pressure Switch problems with this washing machine.

The posts about Whirlpool's poor customer service are absolutely accurate. They are horrible - good luck in getting them to work with you. We read the reviews for the Whirlpool Duet Steam washing machine before purchasing one and we disregarded the bad ones as disgruntled customers. PLEASE DO NOT MAKE THE SAME MISTAKE WE MADE. After my conversation with their customer service dept today, I will NEVER buy another Whirlpool product again. Defective parts happen. Refusing to fix a known problem is unacceptable.
Comments:
Posted by ok4now on 2012-10-25:
Sorry to hear about your Whirlpool buying experience and the poor customer service offered. The Whirlpool Duet and Cabrio are both well documented as to having problems and many customer complaints. Whirlpool is well aware of this but they seem to do little about it. You spend big bucks expecting quality then get screwed with a poor quality product that they refuse to stand behind. When I shop at Home Depot & Lowe's I see this washing machine for sale. I think to myself how some uninformed customer will purchase this then have problems. Hopefully your post will inform people not to buy this product.
Posted by leet60 on 2012-10-25:
Your complaint is not uncommon to newer high end washing machines. I am sorry you are going through all this difficulty after an expensive purchase. Personally, I own a basic washer/dryer set, purchased at less than $650 for the pair over 10 years ago. I have never had a single problem. The more "technology" built into a device (i.e. computer boards, sensors etc.) the more prevalent it is to failure.

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