Window World - False Advertising/Estimator w/Alcohol Use
Window Installation - Complaint
LATROBE/PITTSBURGH OFFICE, PENNSYLVANIA -- First, the company advertises incentives on the radio, but you are told they do not apply to your area, however, you are in the listening range of the advertisement and they do not specify this. Then, when you call, they tell you one price, but declare another when they arrive, however, you are not told this when going over pricing on the phone. In addition, in our case, the estimator was late to the appointment and smelled of alcohol. We called to complain to his manager who claimed that he was just with him prior to the appointment and had no problems with him. (I have a feeling they were out together prior to the visit.) He also was very rude and in no way was apologetic for our experience. When we asked for his boss, he said he was "good friends" of the owner and basically that we would have no luck with him either. I feel this was extremely unprofessional, no customer service, and false advertising. They do not realize how much we could've purchased in the future with the properties we own and the connections we have in real estate and construction. I wonder if the owner of the franchise really doesn't care like he indicated and if the Window World Company also doesn't care of how unprofessionally they are handling business and losing business?! Also, I have a family member who used them prior to this where the window was put in crooked/at a slant and we just thought it was due to having complications (which they were having while putting it in), however, now, I'm wondering if they were not also drinking!