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Vrbo 101865 - Vrbo reviews are not reflecting truth
Complaint
Review by Ril123 on 2012-10-25
Rating: 
KIHEI MAUI, HAWAII -- We rented this unit a year ago for a month on the first day found out it was infested with bed bugs. Needless to say we left his condo and rented another. After much discussion the owner refused to reimburse actually had the audacity to accuse us of bringing the bed bugs into his unit which the mattress was blackened from bed bug feces. We were contacted after from another woman who had dealt with the same thing in September. Then another man in April of 2012 also had rented this condo with almost the story as us and the same results. I actually contacted the latter and we both had written in our complaints to Vrbo. Neither one got posted but miraculously I see two postings now on his site and amazingly both go on about what a great guy he is and how lovely his condo is. The pictures on his site have the same delapated lamps and the mattress covers are the same ones that had the bed bugs all over them. Also somehow when you Google Vrbo and his condo number it has a 5 star rating.?? This is sad that he can get away with these comments and advertising it as a 5 star rating. Don t know how that can even be possible? .... So don't go by the reviews as they don't reflect the truth Read tripadisor...
Comments:
Posted by bob932304 on 2012-10-25:
Thanks. I am going to Maui and now I know which VRBO to NOT use.
Posted by Ril123 on 2012-11-05:
Commenting on my own review.. If nothing else I see he has removed the 5 star rating of his condo from google. Google tripadvisor B304 Maui these are the comments that VRBO would not post on this site.
Posted by Nancy on 2013-02-09:
I am convinced VRBO allows the owners to edit and/or delete the reviews. I am currently experiencing a nightmare after paying for the entire month of February for a condo that is not only dirty, but very noisy. It was advertised as a 1 bedroom, sleeps 4-6, but it's just one room. I always use the filter so I don't rent a studio or efficiency. This was a last minute rental and I read the reviews more carefully after I arrived. One said it was not as described, which I pointed out to the owner. I don't see that review any more.
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