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Ebay Horrible Customer Service Can't Understand English
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Review by ladyhawksperch on 2012-10-25
Rating: 
SAN FRANCISCO, CALIFORNIA -- Since outsourcing their CUSTOMER SERVICE to overseas, they can't answer direct questions about anything. When I directly ask them to explain an item they refer back to a script. The customer service person is unable to understand anything. I have tried over and over for several months to get direct answers about the 5 star feedback rating. He did say that they only count the negative feedback not the positive on the 5 Star Rating. That is prejudicial to the EXTREME! It is effecting 100,000's of sellers across the Ebay Selling World. Yet, they will no longer follow through on a seller complaint about a buyer that won't pay for an item that they have purchased!
Comments:
Posted by trmn8r on 2012-10-26:
Non-paying bidders are handled in a special manner, outside the feedback system. When you file a non-paying bidder complaint, Ebay follows through - my guess is it doesn't take too many of those reports until something nasty happens to a buyer's account.
Ebay made the decision to not allow neg feedback for buyers, because let's face it - the most important thing is for a buyer to pay. So it is actually redundant for users to leave neg feedback in addition to Ebay whacking the buyer. Did it give the buyer pleasure to leave a NPB neg feedback? Of course - I've been there.
Seems to me that you should be able to get an answer to your other question from the Ebay community.
Ebay made the decision to not allow neg feedback for buyers, because let's face it - the most important thing is for a buyer to pay. So it is actually redundant for users to leave neg feedback in addition to Ebay whacking the buyer. Did it give the buyer pleasure to leave a NPB neg feedback? Of course - I've been there.
Seems to me that you should be able to get an answer to your other question from the Ebay community.
Posted by EBAY HATER on 2012-11-04:
EBAY IS BS!!!!
Posted by Larry on 2013-01-08:
I purchased a chipper dump truck and chipper from a seller showing a 98% positive feedback, the seller located in Fort Worth Texas posted the two items and excellent condition, after paying them with bank money orders and leaving with the equipment I discovered the 5 speed transmission scrapes no matter how its shifted, the tires were in terrible condition, the engine would stall out and sputter after a few miles driving, the door hinges were worn so much you had to lift the doors to shut them. in short the equipment was in terrible condition. I had paid for all of it and I never ask for any monies back, I made the repairs myself. but my complaint against E-Bay is their REFUSAL to allow me to log any complaint against that company. I would click on feedback and it would refude any negative feedback, but if I wanted to lodge positive feed back it would allow me to type in all my words, so I deleted the trial positive words I had typed, I just wanted to see how the E-Bay page would react. I now know why that company got its 98% positive rating. when I e-mailed E-Bay to complain about not being able to report the fraud, I was told that I might be able to lodge my complaint at their Canadian e-Bay page. big deal, they are going to let me complain to Canadians about a company in Fort Worth Texas pffftttt. sum of it is that e-Bay is a corrupt and fraudulent POS
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