Disneyland - NOT the happiest place on earth...overall BAD experience
credit card charge - Complaint
CALIFORNIA -- Arrived at Disneyland October 24, 2012 with friend to celebrate our birthdays, parked the car and headed for the buses when it all started going down hill. The parking attendants asked if we would like to purchase our tickets at their kiosk in the parking lot but had to use a credit card. I agreed and purchased to one day passes for $87/ea. when my card was charged the attendant says oops I charged you for a 2 day pass for a total of $362.00 and there's nothing I can do to change it here you'll have to go ticket booth inside the park. At that point no one at the friendly kiosk booth no longer wanted to make eye contact or talk to us...just wanted us to go away. Next we find the ticket booth explain what happened and the attendant says "Ohhh, well okay, ya I'll credit your card." I asked if it would credit immediately and she responded, "Yes, of course." Well two days later and I've still been charged $362.00, no credit. When I called Disneyland and finally reached a live person after 10 phone calls, they informed me I would have to take it up with my credit card company...they actually said it was my problem now. THEY WERE THE ONE'S WHO MADE THE MISTAKE AND NOW IT'S MY PROBLEM. Also, when we arrived we intended to stay late to see the lights of Disneyland and they informed us the park was closing at 6:00 P.M. for a party but we would still be charged full rate and sorry. We had called and checked online prior to heading there and everything said it was open 9 to 10 p. m., when we told them, they said "Sorry, we're closing at 6:00". It's been a while since I've been there, the staff all appear tired and bored with their experience and I'm out $362.00 for a mistake on THEIR PART THAT THAT WANT NO PART OF CORRECTING. FURIOUS TO SAY THE LEAST!