Hewlett Packard - Poor Customer Service
H/P D/M 4 NOTEBOOK - Complaint
PALO ALTO, CA, CALIFORNIA -- I have been trying for the last week to reach tech support in regards to my new H/P notebook, D/M4 Serial Number #ABA 2345678A Model # 6578478#ABA, I have not been able to start my computer, I have tried removing the battery and then press the power on button, still no response, also I have tried to start my computer with the battery and just the AC adapter still no results, I called on 10/18/201 and spoke to a Tech support representative by the name of Ali he provided me with a case number RE34567897654, I have called on 4 other occasions on 10/20,21,22,24 and no one has been able to help. Over the last ten years I have bought numerous H/P desktops, notebook computers, also printer from H/P after this experience I will no longer look to H/P for my computer needs. Your total unprofessional attitude toward your customers is very well documented and has been a reason H/P has declined in sales over the years.