Ideal Image - Best Customer Service Experience EVER!
AVENTURA, FLORIDA -- I had to take the time to write this review. I received superior service from Veronique [snip] and Stephanie [snip] over at the Aventura office for Ideal Image.
From the moment I walked in to the moment I left I was treated superbly. I was a past guest and had made my payments but never went to the treatments (I know, ridiculous). So when I came in (mind you, as a walk in with no appointment), Vernoique helped me find my paid credit (which was honored)and gave me a full explanation of all of my options. She was pleasant, sweet, well informed and an utter joy to speak with. I was going to leave (I didn't have an appointment made) but Veronique found that Stephanie had an open spot from a client who cancelled.
Immediately Stephanie took me in and also was an absolute joy to speak with. She made me feel completely comfortable about my treatment options and advised me towards the best course of action. She worked out the payment plan I wanted and kept it exactly to my comfort level where I could easily afford.
These two women are a complete asset to your company and deserve complete recognition and praise for their amazing work! I'd also recommend a pay increase for these two ladies ;) because where as you can find other front desk receptionists or consultants, finding ones with their positive attitudes and dedication is a rare find. Thank you :)