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Spirit airlines - Trip From HELL
Review by Doug.hanson on 2012-10-29
Rating: 
OHIO -- Spirit Airlines has got to be one of the worst airline ever. First we get on the plain in Detroit and my husband sits in his seat there is duct tape holding up the tray table and a sing duct taped to the table saying do not sit in this seat. We take to the stewardess and she tells us don't worry about it you can sit there. Then they come over the speaker and say the flight has been over booked and they need thre people to get off the plane. So we sit while they try to get people off and on the plane. Then they say "We have a light out on the wing and can not fly in the dark without it. So they are going to the hanger to get another light and it will be at least and hour before we can take off. So we sit on the plane and wait. An hour and a half later and the come back and tell us that some people will be missing their next flight and that they must get off the plain and still we sit. I ask the flight atendant if I could have a drink of water she says yes but it will cost you 3 dollars. ARE YOU KIDDING ME. We have been stuck on this plain at the gate for two hours and they are going to charge you for WATER. Ok so we finally get up in the air and land in Fort Loterdale. We are to change flights and hope we are on our way to St Thomas. We bord the next plane and you would not beleave this but once again my husbands tray table is taped and a sign says do not sit in this seat. Well we say nothing because we already know the answer. It was a very sad flight all I kept thinking was if they can't fix the tray table how are they fixing the engens?
You would think that woud be the end of it right well no because we had to get home on the same airlines. So we get to the airport and find out that the other airlines are canceling their flights do to the wind. Ok so Spirit Airline make you go in this little room and wait to see if they are going to cancel or not. So we sit and sit. So two hours later they finally tell us that the flight was canceled and that we need to rebook on another flight. So we stand in line and when we get up to the frount to rebook they tell us the soonest they can get us out would be THE NEXT SUNDAY maybe. Are you kidding? They tell us we could go to the small plane airline and pay two hundred dollars each to fly to porto reco and then get on a Spirt Airline plane from there. Ok so if we do that when would we get out of Porto Reco. She says " well we may be able to get you out next Saturday or Sunday". This is no joke.
So here we go going from airline to airline trying to get a flight out of St. Thomas. We get a flight out on American Airline leaving on Wednesday for $1100.00. Then it back to Spirit to get our money back for the flight they could not provide.
They gave us back $420.00 but they could not put it on my credit card because we had payed for it though a travel agent we would have to get the money from them. I ask what about the money I payed for my bags? they say well that goes back to the travel agent also. I say but that was on MY CARD. I am told that's their policy sorry.
So my out of pocket for my three extra days that Spirit Airlines made me eat was $1300.00. that includes the hotel we had to get and the food we had to buy. I'm just glad we had the money in our account to pay could you imagine this happening and you were down to your last twenty dollars.
So if you value your life and you money do not ever fly Spirit Airlines!
You would think that woud be the end of it right well no because we had to get home on the same airlines. So we get to the airport and find out that the other airlines are canceling their flights do to the wind. Ok so Spirit Airline make you go in this little room and wait to see if they are going to cancel or not. So we sit and sit. So two hours later they finally tell us that the flight was canceled and that we need to rebook on another flight. So we stand in line and when we get up to the frount to rebook they tell us the soonest they can get us out would be THE NEXT SUNDAY maybe. Are you kidding? They tell us we could go to the small plane airline and pay two hundred dollars each to fly to porto reco and then get on a Spirt Airline plane from there. Ok so if we do that when would we get out of Porto Reco. She says " well we may be able to get you out next Saturday or Sunday". This is no joke.
So here we go going from airline to airline trying to get a flight out of St. Thomas. We get a flight out on American Airline leaving on Wednesday for $1100.00. Then it back to Spirit to get our money back for the flight they could not provide.
They gave us back $420.00 but they could not put it on my credit card because we had payed for it though a travel agent we would have to get the money from them. I ask what about the money I payed for my bags? they say well that goes back to the travel agent also. I say but that was on MY CARD. I am told that's their policy sorry.
So my out of pocket for my three extra days that Spirit Airlines made me eat was $1300.00. that includes the hotel we had to get and the food we had to buy. I'm just glad we had the money in our account to pay could you imagine this happening and you were down to your last twenty dollars.
So if you value your life and you money do not ever fly Spirit Airlines!
Comments:
Posted by onlooker on 2012-10-29:
Perhaps talk to the weather gods, and maybe next time pay full price for your next tickets. Hurricanes tend to wreak havoc with travel plans. Tickets that were more expensive or on more full service airlines tend to get follow up service better. Got caught by Irene last year, some folks were held 2 weeks......
Posted by melissa253 on 2012-10-29:
I don't understand this 'fight is over booked' thing. If the flight is full/everyone has a seat, why do they need 3 people to get off so 3 other people can get on? If the flight is full wouldn't they just say.' sorry flight is full'?
I've never flown before.
I've never flown before.
Posted by jonthethird on 2012-10-30:
Melissa, if a flight is overbooked, the airline will ask for volunteers with promises of consideration (sometimes flights for free, etc.) If no one takes the offer, then the airline "bumps" people and are on the hook for hotels, etc.
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