Lustine Dodge of Woodbridge Complaint - DO NOT BUY A CAR/TRUCK FROM LUSTINE DODGE!
WOODBRIDGE, VIRGINIA -- To Whom It May Concern:
Eagerly anticipating the purchase of a 2005 Dodge Ram 1500, I ventured to Lustine Dodge in Woodbridge, VA. Upon arrival, I was greeted by Ron Banks. I told Ron my specific requests. Following some investigation, Mr. Banks established that he could not locate a 2005 truck, but he had an available 2006 with identical features. Knowing the price that was comfortable with me, he said that owning the ’06 was equally feasible.
Later the same afternoon, I returned to the dealership with my wife. Ron Banks stated that the numbers had been worked, and it was not possible to own an ’06 for the price that we were willing to pay; the dealership offer was approximately $5,000 more than our bottom line figure.
Mr. Banks continued the conversation. He acknowledged that his database located one 2005 Dodge Ram with the features that I had specifically requested earlier in the day; however, this truck was located in Maryland. It was then brought to our attention that we would have to sign a contract to purchase the vehicle should the dealership transport the truck to Woodbridge. My wife and I refused due to the fact that there was not a way to inspect it prior to making such a large financial commitment.
Following heated discussion with Mr. Banks, Larry Byrd, Internet Sales Manager, intervened. Persistent in his declarations, Mr. Byrd continued arguing in regard to the “guarantee” that my wife and I had to offer in exchange for the vehicle transportation. My wife and I then requested the keys to my present truck in order to leave the dealership.
While leaving the dealership, Mr. Byrd followed my wife and I and asked what would prevent me from buying the Dodge Ram if it was brought to the Woodbridge location. Adamantly, I responded the truck must be new and not damaged. In addition to these priorities, my wife and I also wanted to resume discussing the cost. He then clearly stated that he would personally get the truck the following Monday. I would be called on Tuesday to examine the truck at the dealership.
Tuesday quickly arrived. I called the dealership to check on the progress of the truck transportation. Unbeknown to me, Larry Byrd informed me that he, along with Mike Dennis, Sales Manager, had decided not to transport the vehicle due to my untrustworthiness as a customer. He blatantly said that he was not going to waste his time if I was not willing to sign the contract or place a deposit.
Due to the poor service my wife and I received from Mr. Byrd and the sales team, I contacted the owner of the dealership. He seemed genuinely concerned and apathetic towards my situation. He told me that he would find the underlying cause of my problem and return my call later in the day.
Forty-five minutes later, Mike Dennis returned the call. Unaware of the situation and unapologetic, he said that it is company policy not to offer customers the option of transporting another vehicle from another dealership. He and Larry Byrd never discussed my situation or cost of the vehicle. Mr. Dennis insisted that he would rectify this situation and work with the figures so that I may purchase a new truck for the cost I and my wife were suitable spending. Again, I had to wait for a return phone call.
Mike Dennis was not able to fulfill his financial statement. Unconcerned with the loss of business and negligent treatment that my wife and I received, he did nothing more to fulfill or satisfy our business needs.
Extremely dissatisfied with the customer service of Lustine Dodge, my wife and I will now gladly take our business elsewhere. We, along with our family members and friends, will never give our business to an unworthy and unappreciative dealership such as Lustine Dodge of Woodbridge.