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Charter Communications - Cable Freezing Up
Complaint
Review by Char_tony on 2012-10-29
Rating: 
KINGSPORT, TENNESSEE -- We had Charter come out and install Internet and cable we have had nothing but problems cable freezing up. Charter will not do anything but say reboot the box they are a joke why is there not ant compaction in this area. I had Charter for 12 years and moved out of the area for 5years and had bets best cable service I ever had. I hated to come back to Charter but there is nothing else. Maybe if everybody would cancel they would do something. about it.
Comments:
Posted by Umatter2Chrtr on 2012-11-14:
Hello Char_tony,
My name is John Mattingly, and I am a Senior Social Media Specialist with Charter. I am extremely sorry to read that our Internet and video services have not been working properly for you. Your satisfaction is important to us, so I would like the opportunity to correct the problem. Please send an e-mail to Umatter2Charter@Chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “Char_tony: My3Cents” in the subject line so I can watch for the e-mail. I will make sure you get the service quality you deserve.
Thank you,
John Mattingly
Senior Social Media Specialist – Charter
http://www.charter.com/Umatter2Charter
My name is John Mattingly, and I am a Senior Social Media Specialist with Charter. I am extremely sorry to read that our Internet and video services have not been working properly for you. Your satisfaction is important to us, so I would like the opportunity to correct the problem. Please send an e-mail to Umatter2Charter@Chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put “Char_tony: My3Cents” in the subject line so I can watch for the e-mail. I will make sure you get the service quality you deserve.
Thank you,
John Mattingly
Senior Social Media Specialist – Charter
http://www.charter.com/Umatter2Charter
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