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Popeyes Chicken - Charging for Condiments
Lunch for employees - Complaint
Review by aqeelahrashed on 2012-10-30
Rating: 
DETROIT, MICHIGAN -- I went to the Popeyes located on Greenfield and Joy Road #(2280.
I ordered 5 different orders for myself and my co-workers. The lunch order included 7 biscuits and 3 pieces of chicken, 2 red beans and rice and 2 dirty rice. To start off I went through the drivethru. The cashier was very rude it was like she did not even wanna be there in the first place. When she gave us our order I asked for honey and hot sauce. I was told there was some already in the bag. When I looked in the bag there was 1 honey and 1 hot sauce packet. So I inturn asked her for some more. she rolled her eyes and gave me two more hot sauces and 1 more honey. I then parked and went in the restaurant and asked for some more. I was told that there would be a 10 cents charge for extra hot sauce and extra honey. I then asked where on the menu does it say that there is a charge for condiments. I asked to speak with a manager and was told the same thing. I find it sad that customer service is hit or miss these days and to make matters worse. I am choosing to give my money to Popeyes and am being charged for condiments. How money hungry can you be. If you are charging for anything in a restaurant in my opinion the charge should be listed. To allow the customer's the option if they want to continue with their orders. Had I known there was a charge for honey I never would have even placed an order. I can buy a can of biscuits and honey from the grocery store for less.
I ordered 5 different orders for myself and my co-workers. The lunch order included 7 biscuits and 3 pieces of chicken, 2 red beans and rice and 2 dirty rice. To start off I went through the drivethru. The cashier was very rude it was like she did not even wanna be there in the first place. When she gave us our order I asked for honey and hot sauce. I was told there was some already in the bag. When I looked in the bag there was 1 honey and 1 hot sauce packet. So I inturn asked her for some more. she rolled her eyes and gave me two more hot sauces and 1 more honey. I then parked and went in the restaurant and asked for some more. I was told that there would be a 10 cents charge for extra hot sauce and extra honey. I then asked where on the menu does it say that there is a charge for condiments. I asked to speak with a manager and was told the same thing. I find it sad that customer service is hit or miss these days and to make matters worse. I am choosing to give my money to Popeyes and am being charged for condiments. How money hungry can you be. If you are charging for anything in a restaurant in my opinion the charge should be listed. To allow the customer's the option if they want to continue with their orders. Had I known there was a charge for honey I never would have even placed an order. I can buy a can of biscuits and honey from the grocery store for less.
Comments:
Posted by melissa253 on 2012-10-30:
10 cents!
Posted by FoDaddy19 on 2012-10-30:
Unfortunately people who took advantage of the formerly more liberal condiment policies are to blame for this. I don't blame fast food places for instituting polices like these, years ago, I'd see people just take handfuls of ketchup packets for a single meal. If that sort of thing happens several times a day, and I'm sure it, did, it becomes an added expense for the restaurant.
Posted by Nohandle on 2012-10-30:
FoDaddy, this same topic came up on another review a while back. I commented some individuals boasted they never bought condiments for their home because they always had a pantry full of condiments from ketchup, mustard, mayo on down to sugars, creamers and plenty of napkins and straws. This is what happens when some take advantage. This OP should have received at no extra charge enough condiments for an order. Clearly he/she did not.
Posted by radar1857 on 2012-10-30:
I find this ironic as my wife and I recently ate at Popeye's in Pueblo, CO and one of the employee's was on break and had grabbed about 2 dozen packets of honey and some sauces and threw them in the garage after he finished. The sad part is, they weren't even used. I would never pay for extra condiments after seeing this.
Posted by madconsumer on 2012-10-30:
there was a review written by a member here that had the same complaint, and everyone agreed with them. this is the same complaint, so there should be many comments agreeing!!
it is not about the dime, it is about principle. as said, it was caused by many people who took advantage of their generous ways of giving out free condiments. i once heard someone bragging about how they stocked their cabinets with free packets of condiments. we have them to thank for the charge now.
very helpful review, and voted as such!
it is not about the dime, it is about principle. as said, it was caused by many people who took advantage of their generous ways of giving out free condiments. i once heard someone bragging about how they stocked their cabinets with free packets of condiments. we have them to thank for the charge now.
very helpful review, and voted as such!
Posted by ChuhBaca on 2012-10-30:
Another case of punishing the honest for the actions of a few that take advantage. Such policies only serve to drive away your honest customers, and deservedly so.
Posted by littleshorty on 2012-10-31:
Good review. Very helpful! I agree.
Posted by wjk898 on 2012-10-31:
Considering where this location is its a wonder they even let the customer inside. She coulda locked them all in the freezer and stole the copper plumbing.
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