Avis Car Rental - Charged fees though I wasn't told about them
Rented a car - Complaint
LEXINGTON, KENTUCKY -- I have rented cars through the years and NEVER had an issue like I did with Avis. I wanted to rent the car for a weekend. And because I knew where the AVIS location was in Lexington KY went with them. Had I known how dishonest and unhelpful they were I never would have used them!! We added a driver who was over the age of 25. Same last name as mine. I was NOT told that there would be a fee for this. They charged us 52.00 to have an additional driver for three days without telling me there would be a cost involved. I have used Hertz and Enterprise in the past and will use them in the future as they DON'T charge for this. I have used Alamo once, but they told me there would be a cost so I didn't add a driver. AVIS is NOT HONEST! The crazy thing is only ONE person drove all weekend we didn't need the extra driver and NEVER would have done it had we know there was a cost. I have called four times and gotten NO where. They won't give back the money and trying to talk to a manager has not happen though I have asked! DON'T USE AVIS! Any other company will serve you better! I had wrongly assumed that all rental car companies were easy to work with and had good customer service. From now on I will be loyal to one company as HONESTY works for me! Never again will AVIS get any of my business and I will tell on my friends to never use them either. After all that's what social media is for getting the word out about BAD companies.
I would like my 52.00 dollars back. There should not be an additional charge to have a driver for a car. ONLY one person drove all week and last I check renting a car meant someone was going to drive it. Why should you have to pay an additional 52.00 that you weren't warned about to leave the parking lot!