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Avis Car Rental - Charged fees though I wasn't told about them
Rented a car - Complaint
Review by madewithtlc4 on 2012-10-30
Rating: 
LEXINGTON, KENTUCKY -- I have rented cars through the years and NEVER had an issue like I did with Avis. I wanted to rent the car for a weekend. And because I knew where the AVIS location was in Lexington KY went with them. Had I known how dishonest and unhelpful they were I never would have used them!! We added a driver who was over the age of 25. Same last name as mine. I was NOT told that there would be a fee for this. They charged us 52.00 to have an additional driver for three days without telling me there would be a cost involved. I have used Hertz and Enterprise in the past and will use them in the future as they DON'T charge for this. I have used Alamo once, but they told me there would be a cost so I didn't add a driver. AVIS is NOT HONEST! The crazy thing is only ONE person drove all weekend we didn't need the extra driver and NEVER would have done it had we know there was a cost. I have called four times and gotten NO where. They won't give back the money and trying to talk to a manager has not happen though I have asked! DON'T USE AVIS! Any other company will serve you better! I had wrongly assumed that all rental car companies were easy to work with and had good customer service. From now on I will be loyal to one company as HONESTY works for me! Never again will AVIS get any of my business and I will tell on my friends to never use them either. After all that's what social media is for getting the word out about BAD companies.
I would like my 52.00 dollars back. There should not be an additional charge to have a driver for a car. ONLY one person drove all week and last I check renting a car meant someone was going to drive it. Why should you have to pay an additional 52.00 that you weren't warned about to leave the parking lot!
I would like my 52.00 dollars back. There should not be an additional charge to have a driver for a car. ONLY one person drove all week and last I check renting a car meant someone was going to drive it. Why should you have to pay an additional 52.00 that you weren't warned about to leave the parking lot!
Comments:
Posted by CUontheFlipSide on 2012-10-30:
Actually, Hertz and Enterprise DO charge for additional drivers. (Although a little sweet talk often gets Enterprise to waive the fee). The bigger question here is what did the contract you signed say?
Posted by trmn8r on 2012-10-31:
Did you ask if there was a fee before you rented? How were they "dishonest" with you - did they tell you that there was no fee?
The AVIS policy, as with many rental car companies, is to charge for an extra driver:
http://www.best-car-rental-tips.com/car-rental-additional-driver-policy.html
What matter most, I believe, is what is on the contract that you signed. Did it quote a rate for the additional driver?
The AVIS policy, as with many rental car companies, is to charge for an extra driver:
http://www.best-car-rental-tips.com/car-rental-additional-driver-policy.html
What matter most, I believe, is what is on the contract that you signed. Did it quote a rate for the additional driver?
Posted by Bee on 2012-10-31:
Hertz and Enterprise both charge for additional drivers:
From Hertz website:
"What is the cost for the additional driver?
There is a $13 per day fee for each additional driver with a maximum charge of $91 per rental/per driver at corporate locations. Maximum of 4 additional drivers per rental contract."
From Enterprise:
"Additional Driver Policy / Enterprise
Can there be an additional driver on the contract?
All additional drivers must meet all renter requirements.
Appear at the rental counter with the primary renter.
Present a valid driver's license.
Present a major credit card in their name at the time of rental, or meet the locations cash qualifications requirements.
An additional daily fee will apply for Additional Drivers."
Directly from the Avis Website:
"For all US states other than CA, NV and NY, the charge for additional drivers is $13 per day per additional driver, with a maximum charge of $65 per rental per driver. The additional driver fee in New York is $3 per day per additional driver. The additional driver fee in Nevada is $11 per day per additional driver, with a maximum charge of $55. There is no additional driver fee in California."
The ONLY exception I see is that Enterprise will waive the fees if the additional driver is a spouse. You state they were over 25 and have the same last name, but that could be a sibling, parent, child, other relative or even non relative with same name.
But otherwise, your argument does not hold as the car rental companies you named also charge additional driver fees.
From Hertz website:
"What is the cost for the additional driver?
There is a $13 per day fee for each additional driver with a maximum charge of $91 per rental/per driver at corporate locations. Maximum of 4 additional drivers per rental contract."
From Enterprise:
"Additional Driver Policy / Enterprise
Can there be an additional driver on the contract?
All additional drivers must meet all renter requirements.
Appear at the rental counter with the primary renter.
Present a valid driver's license.
Present a major credit card in their name at the time of rental, or meet the locations cash qualifications requirements.
An additional daily fee will apply for Additional Drivers."
Directly from the Avis Website:
"For all US states other than CA, NV and NY, the charge for additional drivers is $13 per day per additional driver, with a maximum charge of $65 per rental per driver. The additional driver fee in New York is $3 per day per additional driver. The additional driver fee in Nevada is $11 per day per additional driver, with a maximum charge of $55. There is no additional driver fee in California."
The ONLY exception I see is that Enterprise will waive the fees if the additional driver is a spouse. You state they were over 25 and have the same last name, but that could be a sibling, parent, child, other relative or even non relative with same name.
But otherwise, your argument does not hold as the car rental companies you named also charge additional driver fees.
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