Cricket wireless - Nightmare! Avoid at all costs!!
smartphone plan - Complaint
CHARLOTTE, NORTH CAROLINA -- I would have given this company 0 stars if that were possible. Avoid this place as if your life depends on it. The staff are very unprofessional. The local corporate store manager Carol seems to have no idea how to do her job. After having an issue with the huawei mercury I purchased in June which did not work from the moment I left the store I purchased it at(Hickory grove) I returned it to that store the following morning and was told by Marabel who sold me the phone that I would have to take it to the corporate location to have it replaced. I sat at this location for 4 hours without speaking to a single employee other than to be told very rudely to sign in on a kiosk which I did. I stood against the wall for 4 hours waiting to be served because there is only one bench and the place is always packed(wonder why). There is a police officer stationed in the waiting room which should tell you something about this location. A woman was actually hitting her very young child in the waiting area with a shoe and no one even seemed to notice. After 4 hours I had to return home with no resolution. I spent hours on the phone with Crickets useless customer service with no resolution and was directed back to the store where
I waited several more hours with no help. Everyone within Cricket, apart from Marabel herself tells me that she should have replaced the phone and they can't help me. Fast forward to October. THATS 4 MONTHS! I am at my wits end and am still paying for a phone that will not work. I finally get in touch with a regional manager for the Charlotte area that covers the store I purchased the phone from because the manager of that store (hickory grove) named Muhamed refuses to help me as well. The regional manager named Kelly tells me that if I will pay a 125 insurance claim fee that he will give me a better phone and a discount monthly on my service as well as a credit to offset the cost of the insurance fee. Although I did and still do believe that they should have immediately replaced the defective merchandise that they sold me, I felt that this was an acceptable compromise and agreed. He told me to go see Carol at the Mallard pointe store and gave me a packet of info to give her to have this resolved. She did get me the new phone and I paid my 125 and she told me that she would text me within an hour to let me know that the credit and discount had been applied and what my monthly bill would be going forward. Needless to say, I never received that text. Just found out that none of that had been done after I left. This has been the worst customer service I have ever received. Avoid Cricket at all costs!!!! The convenience of not having a contract does not offset the total lack of professionality and customer service. Every single person I have dealt with within this company made it very clear that they will only do the minimum required and could care less about their customers.