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Home Depot/Fast Water Company Install
GE Hot Water Heater - Complaint
Review by cmc454 on 2012-10-30
Rating: 
SAN CARLOS, CALIFORNIA -- I called Home Depot, who outsources to Fast Water Heater Company. What an experience! The best part if you call Fast Water Heater company directly, the prices are CHEAPER than Home Depot. No surprise, as Home Depot needs their cut.
Regardless, they identify all the code requirements and charge you extra fees for code compliance. This was clearly stated when scheduled, but the upsell charges are RIDICULOUS!
Here where they are scamming customers: $89 to install one bare copper wire. Seriously? This costs less then $20 in materials and 5-10 minutes of labor.
Another example, $119 to install 3 straps. Again, maybe $40 in parts and at best 20 minutes to install.
Third example to prove the over-the-top pricing, $39 for a gas sediment trap with is less than $8 in parts from Home Depot and less than 10 minutes to install.
Fourth example, requiring Expansion Tank at $179 when the part retails for $52.50 and you get online for $29.95.
Are these the type of people who deserve your business? Don't get taken by these guys!
Regardless, they identify all the code requirements and charge you extra fees for code compliance. This was clearly stated when scheduled, but the upsell charges are RIDICULOUS!
Here where they are scamming customers: $89 to install one bare copper wire. Seriously? This costs less then $20 in materials and 5-10 minutes of labor.
Another example, $119 to install 3 straps. Again, maybe $40 in parts and at best 20 minutes to install.
Third example to prove the over-the-top pricing, $39 for a gas sediment trap with is less than $8 in parts from Home Depot and less than 10 minutes to install.
Fourth example, requiring Expansion Tank at $179 when the part retails for $52.50 and you get online for $29.95.
Are these the type of people who deserve your business? Don't get taken by these guys!
Comments:
Posted by madconsumer on 2012-10-31:
paying for labor is always costly.
Posted by leet60 on 2012-10-31:
Most plumbing companies will charge you a minimum fee for coming to the door. In my area the average is around $75.00. Parts are additional. The fee is not based on portions of an hour and in most cases any time over the hour is also an additional charge.
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