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Target - Red Card - Huge Hassle and Really bad customer service

Complaint
Review by amy.keran on 2012-10-31
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
COON RAPIDS, MINNESOTA -- Finally was guilted into the Red Card since I shop there three to four times a week. From the start, I have had PIN issues... even though I made a simple choice. All you get is the shrug of the shoulders and "call the number on the back of the card." What's worse, is they then declined my bank card.. I look like a stupid loser -- three times. Every time I call, I am "disconnected" until I sit on Zero. When I get an answer - all I can say is ATTITUDE and this person was NOT Minnesota nice. The best was "Your zip code shows Minneapolis - not Coon Rapids - I cannot help you." Great company.
Comments:
Posted by onlooker on 2012-10-31:
Cancel the card.
Sometimes the trouble just is not worth it.
And if you find yourself guilted again - try it. Maybe the next time the set up of your account will be easier and it will be smooth.
Posted by ChuhBaca on 2012-10-31:
I see you have experienced the classic Target tactic of "here's an 800 number, call someone who cares (not)". It's Target S.O.P. Aren't you glad to be a Target customer?
Posted by CreditCrusader on 2012-12-14:
The store can pass the buck because Target HQ will tell you the Red Card is not owned by Target. They just want you to think it is, at least until there is a problem. And if you cancel a card it hurts your credit rating. I just wish I could tell everyone to avoid applying for the card or falling for Target's masquerade. Notoriously poor customer service (off-shore CSR's), frequent errors on charges and credits, and interest rates in excess of 20% APR. Bad business.

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