Levitz Furniture Corporation Complaint - Faulty Merchandise from Levitz
ISELIN, NEW JERSEY -- In October I purchased a sofa and loveseat from Levitz Furniture in New Jersey. After waiting 2 months for same to be delivered, it finally arrived on December 3, 2005. After sitting on the loveseat, I realized that both sides were broken as they wobbled and made a popping noise when one sat down. I immediately called Levitz and a service technician was sent to the house on December 17, 2005. After turning the loveseat over and inspecting it, the service technician determined that indeed the loveseat was damaged and advised us that he would put in an order for a new loveseat to be delivered within ten (10) days.
Ten days later, I received a letter from Levitz postmarked December 27, 2005 advising me that they were ordering a part to fix the loveseat and it would be delivered to my home. After calling Levitz customer service on January 2, 2006, I was told that indeed a part was ordered and that I would not be receiving a new loveseat, but they would be fixing the broken one. I requested to speak with a manager and was told that one would reach out to me, but to date, have yet to receive a call.
On January 4, 2006, I once again called Levitz and finally got through to Orlando who stated he is the Customer Service Supervisor (888-538-2558) and was told that the “old” Levitz no longer exists and was bought out on December 17, 2005 by the “new” Levitz, and that the new Levitz will not be honoring any of the old Levitz contracts, repairs, products, etc. The only thing they could do for me is to offer me a 50% discount and I would have to keep the loveseat “as is.” This is ridiculous as the letter I received from Levitz Furniture Company is postmarked December 27, 2005 well after the “supposed” new company took over and in that letter they state that a part is being ordered and delivered to my home.
I am both frustrated and disappointed with Levitz as I went to your store because I believed it to be a reputable place, but am now in a predicament I never believed possible. I cannot understand how Levitz expects me to pay $803 on their charge card for something that they delivered to me broken and now even refuses if anything, to fix the loveseat. I could understand if the loveseat was 6 or 8 months old and needed servicing, but “supposedly” the loveseat came from the warehouse and is brand new. Therefore, it is unfathomable how I am being told to keep a product which I paid hard earned money for that is not in top “A” condition.
I am now stuck paying for a broken loveseat. Please do not shop at Levitz.