Time Warner - Deceitful Practices & Non-Disclosure of Regular Channels Removed
Cable TV service & Internet-UPDATE May 2013
PALMDALE, CALIFORNIA -- ***Aha! I could almost cry with utter joy! We finally dropped TWC and went with DirectTV. Wow! I had no idea that this was what television was REALLY about! I feel like sending a great big "Thank You" card to TWC Corporate because thanks to their lousy treatment and horrible customer service, we have been brought out of the 'Dark Ages' and introduced to the "Genie" (included with service not EXTRA as TWC charges for every single thing) and literally hundreds of included channels in our package. I asked the VERY polite and efficient, knowledgeable installer how business is for DirectTV, and asked if there was any people such as ourselves switching from TWC. He said they are very busy with newly subscribed installs and to that I smiled and laughed...I said I'd bet the people dumping TWC might be likened to great numbers of lemmings jumping en mass from the cliffs! Thank YOU TWC for causing me to shop around...I would have never known what a great service DirectTV is or about the fantastic options and myriad channels without your lousy service! Oh and the picture is so vivid on our new flatscreens, too. Bye Bye TWC. Hope you figure it out before you end up out of business!
Within this past year we decided to cancel the HBO & Showtime premium channels. We were asked if we wanted anything added and we said yes to a particular sports channel. Like the flip of a switch, instantly the premiums disappeared, literally. HOWEVER, quite a number of 'regular' channels also disappeared that we indeed did want and were used to enjoying regularly. BIO, ID, H2,Hallmark, Science, and a few others were suddenly GONE! When we called to inquire about the missing channels we were told that those were under an "old" plan that we got when we signed up 10 years ago. We were told that we could easily get them back but that we would have to pay $8 EACH for them!!! The CSR who handled our premium cancellation call did not disclose the fact that we would be losing all of those channels and I was fit to be tied I was so angry. This is deceitful business practice and I utterly detest TWC for this. One other thing, after seeing commercials "clipped" with such a redundant pattern of regularity (a solid 2 years +) I decided to file a complaint against TWC with the FCC and FTC about the ads not being played but TWCs never being omitted. While those agencies didn't contact me about my complaint I will tell you that it must have gotten the proper and immediate attention of their investigators. It was almost an overnight improvement of 100% because EVERY advertiser was suddenly getting the ad played in its entirety. Finally, the businesses were going to actually get what they were paying big bucks for. Whether or not I can be credited for that bit of justice, no one can say. I was pretty struck by the fact that this hadn't been brought to light in those couple of years; it was done methodically, the ad-cutting. In that complaint I mentioned that I, myself, did not have ads running for my own business, but that if I had I would have been on the path to a lawsuit for TWC's bad faith and breach of contract, to start. TWC willfully omitted ads to obviously insert more ads for themselves. The minute I start to see that occurring again I plan to file another complaint with each agency. We can't get the Verizon internet here, and we HAVE TRIED (signal too weak) but if we could we would assuredly dump TWC in an instant. TWC keeps adding more Spanish and other foreign language, and sports channels, which is another sore point with us. WHY can't folks order what they want to pay for? We have absolutely NO USE for most of the crap they peddle in channel line-ups. We know we are paying way too much for a fraction of a product where cable t.v. is concerned. The internet "Roadrunner" service is awful, too. The mailbox is tiny, the problems are many...but the connection is good using a different browser. My husband insists on relying on that terrible email of TWC's and I think he is just too old to make a change to a simpler service like Yahoo or Google, etc. Internet service is definitely not their forte. We wouldn't dare to ever allow them to "bundle" or bungle up a phone service after what we have been through.