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Ashley Furniture - Leather peeling and cracking
Brown Leather where u touch Sofa, 2 Chairs and Ottoman - Complaint
Review by Really76 on 2012-10-31
Rating: 
ALTAMONTE SPRINGS, FLORIDA -- Glad I saw this site. My furniture in now almost 6 yrs old. I have been too ashamed to have people over for 2 1/2 years. I first noticed some cracking at age 4, I did wait a bit before calling. When I did was told well your furn. is 4yrs old, I stopped them their. Mom as furniture still
from 30-40 yrs ago and it still looks good. Friends have leather furniture for 15+ yrs still looks new. Anyway after much too do, then sent out a non speaking English man. He brought in PAINT yes PAINT to "fix" certain areas. I was like what are you doing !! He said he had to use MY phone to call his job to say he was done, I tried grabbing phone out of his hand and he hung up. BTW I did purchase this "AWESOME" everything is covered warranty. The manager at the local store here in FL said he would give me a $6.00 credit. They feel the furniture lasted long enough for a single woman. After the 4th yr its been downhill, his PAINT peeled right off, and basically its like a felt I am sitting on as there is no more "leather". IF anyone know of a class action suit please let me know, thank you.
from 30-40 yrs ago and it still looks good. Friends have leather furniture for 15+ yrs still looks new. Anyway after much too do, then sent out a non speaking English man. He brought in PAINT yes PAINT to "fix" certain areas. I was like what are you doing !! He said he had to use MY phone to call his job to say he was done, I tried grabbing phone out of his hand and he hung up. BTW I did purchase this "AWESOME" everything is covered warranty. The manager at the local store here in FL said he would give me a $6.00 credit. They feel the furniture lasted long enough for a single woman. After the 4th yr its been downhill, his PAINT peeled right off, and basically its like a felt I am sitting on as there is no more "leather". IF anyone know of a class action suit please let me know, thank you.
Comments:
Posted by KevinTX on 2012-10-31:
Weird, our 4-year old leather desk chair started cracking too. I wrote Ashleys and they sent me a 'pre-recorded' message.. Very unhelpful. Oh well, they've lost me as a customer.
Posted by trmn8r on 2012-10-31:
Another dissatisfied Ashley customer. Sorry you got involved with them.
Posted by madconsumer on 2012-10-31:
there are thousands and thousands of satisfied customers of Ashley furniture!!!!
Posted by Alain on 2012-11-01:
Seems like there are a bunch of unsatisfied ones, too!
Posted by KevinTX on 2012-11-01:
madconsumer, at some point the UNhappy customers will outweigh the 'happy' customers.. if it hasn't already happened. You will soon see "ASHLEY FURNITURE GOING OUT OF BUSINESS SALES!" all over TV.
Posted by Sandy on 2012-11-05:
My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.
Posted by big gln on 2013-01-11:
couch started peeling after 3 yrs! premiere protection plan does not cover it! Ashley does not stand behind it! not again!!
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