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Overstock.com - Just say no to the big O
My Couch - Complaint
Review by itex25 on 2012-11-01
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UTAH -- My wife ordered a couch on Oct 12th from Overstock.com after they screwed up our order on the 6th and we had to reorder the couch again. The woman at overstock who took the order told my wife, do not take delivery until the couch is brought into our home, set up and to inspect the couch to make sure it is not damaged. I have been waiting for almost a month to get my couch and it arrives tonight on the delivery truck with instructions to only drop it at the doorstep, no set up, no inspection just dumped at the front door. We tried to contact someone at Overstock and had to wait for at least 30 minutes to speak to someone from management, he was useless and unable to help us, by this time the delivery truck had left and we still had no couch and no refund from overstock in sight, so I don't know what to do. I know BBB is basically useless but I will copy and paste my experience with overstock to many websites including the Attorney General in Texas and Utah, I just wanted my couch delivered and set up like they promised and now I have no couch and those liars (Overstock) still have my money and Overstock has done nothing but increase my stress level and still no couch. Overstock is incompetent and un-ethical.
Comments:
Posted by trmn8r on 2012-11-01:
This just happened. It takes a few days at least to process a refund. I would tell Overstock to cancel the order and demand a refund. Wait a week and if no refund shows up, file a dispute with your CC company.
I would only go the BBB route on this after allowing the Big O a reasonable time to do the refund (2 weeks max), and if you did NOT use a CC. The BBB has gotten refunds for me on two occasions, so they are not necessarily worthless.
I would only go the BBB route on this after allowing the Big O a reasonable time to do the refund (2 weeks max), and if you did NOT use a CC. The BBB has gotten refunds for me on two occasions, so they are not necessarily worthless.
Posted by O.co on 2012-11-02:
Hey itex25,
Im so sorry to hear about your experience. This is being looked into and you will be contacted back as soon as possible with what can be done.
Im so sorry to hear about your experience. This is being looked into and you will be contacted back as soon as possible with what can be done.
Posted by simplyjeff on 2012-12-08:
As the owner of a furniture company I have always been fascinated by consumer acceptance of "a reasonable time" for refunds to be up to "a couple of weeks." Once the refund has been agreed to, there is absolutely no reason why it can't be processed within 24 hours
I once asked my bank why it took three days for deposits to be credited to my account. Now it gets done in one day.
I once asked my bank why it took three days for deposits to be credited to my account. Now it gets done in one day.
Posted by JETBEAR on 2012-12-08:
A co-worker also has shared similar tales of Overstock.com... She too did not receive satisfaction with her furniture purchase. I think it's safe to say thanks to your post, and her bending my ear I will avoid them at all costs. Sorry this happened to you. I do thank you for sharing this so others too know to steer clear of the BIG O! Jeff Orlando, FL
Posted by Mark on 2012-12-08:
Alternately, I recently had a terrific experience with this company in changing out a piece of clothing to a size that fit. I had never used this company before and was impressed by their willingness to fix the problem quickly - they even sent out the 'new' item on my word and, obviously, before the old was returned. The individual I dealt with on the phone, a self describe supervisor, went out of his way. I generally don't shop online - on account of these types of problems - but would do so again here (albeit not to often).
Posted by Gary on 2012-12-09:
if you paid by credit card contact your credit card company tell them you want to do a chargeback they will remove the money from the one who sold the couch,had to do this before and it does work
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