Company Response on 11/1/2012:
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with your service contract. In addition, I understand how frustrating it can be to receive poor customer service while trying to rectify the situation. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at email@example.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the warranty is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (mtholden) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Sears Social Media Support Team