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Enterprise Rent-a-car - Bad Structure, Bad functions, Bad customer service
Cargo Van Rental - Complaint
Review by dadentistry on 2012-11-01
Rating: 
APPLETON, GREEN BAY, WISCONSIN -- I had originally reserved a cargo van to be used for moving purposes. The day of my moving day, Enterprise from Appleton calls and say that they unfortunately don't have a cargo van available for me. They said that they would look around the valley to see if anyone else had any, yet, throughout the entire day, not one phone call was made back. Hence, the very next day, I decided to take actions into my own hands, and was fortunate enough to have found a cargo van in one of the Green Bay, WI Enterprise branches. However, when I drove 45 minutes to get there, because they weren't willing to drop it off at their Appleton, WI location, I was denied picking up the van. I tried using my debit card, but they refused it, unless I had extra documentations like a check stub AND a bill...who the hell caries that kind of things with them on a everyday basis. Yet, I also thought it was really strange that their Appleton branch accepts my debit, but Green Bay doesn't?!...HHMM...Maybe corporate needs to standardize what the hell it is that they can all come to come conclusion on having the same process of renting out cars/trucks/vans for customer. I am furious because I had wasted my time, my gas, and my money to drive to Green Bay to be denied pick up on a reservation that one of their own branches messed up!
Comments:
Posted by Enterprise cares on 2012-11-03:
We do our best to ensure a great rental experience and we regret that you did not have a pleasant experience with us. We'd like to discuss this further. Please contact us at care[at]enterprise.com with complete details, including your contact information, rental agreement or reservation number and any further information regarding your experience with us in Appleton.
When emailing, please list Reference Number 121103-000347 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Social Media Coordinator
Enterprise Rent A Car
When emailing, please list Reference Number 121103-000347 in the subject line. We look forward to hearing from you.
Respectfully,
Genelle
Social Media Coordinator
Enterprise Rent A Car
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