York Motors - Received wrong extended service contract

Complaint
Review by newport491 on 2012-11-02
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PRESCOTT, ARIZONA -- In 2006 we purchased a 2006 Dodge DRW 4WD crew cab one-ton truck. In 2007, within time frame allowed, we purchased a Maximum Care Plan for $2,435 from York Motors, the same dealer. I understand that York Motors is doing business under another name now. When we received the documents, I checked to see that it was the correct number of years and correct mileage and filed it away. Earlier this year, 2012, I was cleaning out paperwork and located the original application and credit card receipt, and compared it to the warranty we received and we were issued the Added Care Plus Plan which sells for $1985. This explains why $1900+ in repairs had not been covered over the years. We called DaimlerChrysler and they said the correct warranty had been issued and then, the same day, it was cancelled and the Added Care Plus substituted. They confirmed that they had only received $1985. They didn't know why. We called the dealership and they said they couldn't do anything about it because the ownership had changed. The name has changed since we have communicated with them, too. They didn't know where the extra $450 went and don't seem to care. It probably went in someone's pocket? Fraud? Extortion?

We have been pursuing this and latest is with the AZ Attorney General. I realize that it has been a long time but we just discovered the discrepancy last June, and hadn't read all the fine print when we got the warranty in the mail--we trusted our dealer to have done the right thing and same with DaimlerChrysler so we are out almost $2,000. Hopefully, we will eventually prevail because I intent to be like a dog with a bone on this. The moral of this story is don't trust anyone but yourself to verify that you are getting what you paid for! We learned the hard way. And, by the way, we are seniors.
Comments:1 Replies - Latest reply on 2012-11-03
Posted by olie on 2012-11-03:
When you were charged for services you thought were covered, why didn't you dig out the warranty right away and question the charges? 5 years is an awfully long time to wait to make a complaint.

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