Circuit City Complaint - Order ready in 24 minutes guarantee
Circuit City advertises that one can place an order, and the order will be ready for pick up within 24 minutes, or one gets a $24 Circuit City Gift card.
I recently placed an order at about 2:20 PM on a weekday. I didn't receive a confirmation email, but I had things to do, so I wasn't going to sit at the computer waiting. About 3:05 PM I arrived at the Circuit City store. They had no record of my order. I ended up buying the items I needed.
The next morning, at 7:06 AM, Circuit City sent me the confirmation email. Over 16 hours after I placed my order! The fine print of their guarantee is that the order will be ready for pickup within 24 minutes of one receiving the confirmation email.
Their guarantee is meaningless. As long as Circuit City doesn't send a confirmation email, the clock hasn't started running for them. They could take weeks to get the ordered items in stock, then send the email.
They also billed my credit card for the order, even though I never went to the store to retrieve it. Once I cancelled the order, they refunded my card, but still...
More Reviews on Circuit City: