Consumer's Energy - Sneaky, underhand, very poor customer service.
electricity supply - Complaint
ADA, MICHIGAN -- Consumer's Energy are sneaky and underhand. I was making payments to them by an agreed arrangement with them following a very large summer energy bill as prices have skyrocketed this year. I paid them my monthly bill of $305 this month, plus a payment per our agreed arrangement of $147. They sent me the arrangement details and I sent the next three payments of $105.65 each in to them in post-dated checks with a letter so I would not have to worry about the mail getting them there late. The checks were dated for dates in November and the last one in December. Today I discovered they had deposited ALL my remaining payments in October and emptied what was left in my checking causing me to be overdrawn. This means I paid them $750 this month and now I'm pretty broke. I called to complain and was told by a snotty, rude and defensive girl that they don't accept post-dated checks. They could have destroyed the checks and sent me a letter or called me but they just took all my money. Is this what they think of their customers in a struggling economy? Consumer's Energy are creeps and they don't care! This kind of energy monopoly should NOT be allowed.