Eldoraldo Hills Hotel (Reno, NV) Complaint - The Worst Customer Service Ever
RENO, NEVADA -- It was Christmas Day and like most people my family had planned a trip to Reno NV. First stopping and playing in the snow(because where I am from it doesn't snow) then onto Boomtown for a Lobster feast,(Love it there)then to Circus Circus casino. Well everything was going as planned. Later on that night we arrived in Reno Circus Circus casino. We were all having a good time my husband, my daughter, my sister and brother, my parents and my cousins. But that was all about to end. While I was playing the slots at Circus Circus my daughter was getting tired of playing in the kids room there so we all decided that it was time to go home. But the only problem was that my brother and cousins were gambling at the Eldoraldo hotel. So we had to walk from Circus Circus to the Eldoraldo hotel. The plan was to go and get them so we could go home while mom and dad watch the little ones. When we got there my brother and cousins were gambling in the poker room playing Texas Hold Em. So we walked around, played the slot a little. But as I was standing there I saw a one of the employees that served drinks walk pass and I asked her if I could have some water. She said that it was reserved, brushed me off and walked away. Not even bothering to offer to get me some. I thought that was kind of odd at first. Because where I come from a small town that has about 4-5 neighboring casinos and they always offer drinks while your there and never ask a question about it. Very good service. Well going on..So that kind of bothered me but I went on with the evening. About 15 minutes later another two girls walk by heading to the poker room I asked the blond Gal if I could please have some water....And that is where it began. After asking her she asked if I was 21. I told her that I was well over 21. And if we needed to be that age to get some water. Then she said that in order to get serviced with drinks that we had to be consistantly gambling. Then she walked away. That just did it. Ruined my Christmas. I was filled with regret that I ever walked into that Hotel and gave them my business. I was so upset I followed her and requested to speak to her supervisor. I explain the situation and he off course acted like he was concerned but he wasn't. He did nothing. 8:58 p.m. at the Eldoraldo hotel my Christmas was ruined. So a word of advice, if you want good service DO NOT GO TO THE ELDORALDO HOTEL IN RENO. And then she had the nerve to mouth off to me. I just thought to myself that ,"Chick be glad that we are in a public place. "