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Poway Honda - Poor Service/Warranty

Power Window - Complaint
Review by Sugar4rena on 2012-11-03
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
POWAY, CALIFORNIA -- Worst warranty/service. I Purchased a Tacoma 4x4 that passed your "140 point" inspection a couple of weeks ago, didn't think to check if the windows worked since this normally works on all cars. Got home, realized there was an issue and called you right away. Long story short it took 2 solid weeks and three calls to your dealership to finally get a call back and have "JR" tell me that it's a used car so it's sold as is and even though it passed YOUR inspection you will not fix it. I guess when you spend $22,000 on a used vehicle you should not assume it will come with working windows. We really liked our salesman Tony, he was great and we had planned on returning next month to purchase a car for my daughter from Tony but this will not happen given the poor service and warranty.

PS, we bought the extended warranty and apparently that does not help either. Crazy to think that a gently used car, that passes your advertised inspection, and has an additional warranty does not come with functioning windows.
Comments:1 Replies - Latest reply on 2012-11-03
Posted by trmn8r on 2012-11-03:
Window regulators are often not covered by warranities - I've paid for a few myself over the years. There may be extended warranties that do, but my guess is it would be rare and more expensive.

As far as buying a used car, you can't rely on their advertisement that they checked X points (as you found out). Reason being, as soon ownership is transferred to you anything that is broken becomes your responsibility.

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