Lane Bryant Home - Received wrong item
PLAINFIELD, INDIANA -- I placed an order for set of silverware, but Lane Bryant Home sent me a cheap wooden box that holds silverware! Are you kidding me?!? I tried to look for this wooden box on their website, but it doesn't exist. I have no idea where they found this wooden box. I called customer service to report the problem. The customer service representative sounded like she was tripped out on drugs! She said she would print out a label for me to send the item back free. I asked if I could still get the silverware. She said that I could reorder it, but that my credit card would be billed again! WHAT?! Why?? She said that when the receive the wooden box from me, they will send the silverware and remove the charges from my credit card. I have read other complaints and see that promises to credit an account do not get fulfilled. I don't trust lane Bryant Home. Now I'm out $50.00 and stuck with a cheap wooden box that I do not want and did not order. Ugh!!