Oreck - Very Disgusted customer
Oreck XL Signature Plus II vacuum - Complaint
COOKEVILLE, TENNESSEE -- I am upset because I purchased this vacuum and spent over $300 for it and it should have had all the features compared to the cheaper vacuums. It worked fine until I got new carpeting which it was somewhat higher than my old carpeting and I went to use the vacuum and I couldn't push it, The brushes were too low, and they have no adjustment on it to raise them. So I called a Oreck dealership and the guy said yes, they are aware of it and they made up an attachment to put on the bottom and for us to come up and buy it. So we did, needless to say, that didn't work, it is still very hard to push. I wrote to Oreck Corp. and they had no intentions of resolving it, all they said was we have some vacuums out now and that I could go in and trade it in for a upgrade. I told them they should have put on the box that it only could be used on certain heights of carpeting. I told them they should make it right with the customers that had this problem with this vacuum but all they said was that the vacuum was not defective. I told them that I didn't say it was defective I said it doesn't work on my new carpeting. They don't give a crap and I called them a bunch of idiots!!!!! Stay away from this company and don't buy any of their products, they don't back them up.