Home Place Furniture - Most dishonest store I have ever dealt with
PENSACOLA, FLORIDA -- My husband and I, we moved from TX to FL three months ago. And we decided to buy some new furniture for our living room. At 7/17/2012 we found a couch set which we loved, in their Ad said that this set was on the promotion and came with free delivery and free 5 years protection program. I told Chris I want to get down the price, if I pick them up myself and no 5 years protection program. He took couple hundred off, so we got a deal with him. In the mean time we were waiting Chris for paper work; I found an entertainment center set was on a special promotion too, it would be looking good in my living room. So I told Chris hold down second I want to buy this set too. In the AD said, they have 3 different prices for this set, first price is $2400 which is 6 pieces everything you see in the picture is include, the second price is $1466 or $1499 I forgot which one was. Which they called big wall entertainment center set, which comes with TV stands, bridge, two bigger side cabinets. The third deal was small wall they called, which comes with TV stand, bridge and two small side cabinets the price was 1299. So I picked big wall set. But I worry about my 65” Panasonic wouldn't fit in the entertainment stand. But Chris (sale person) said I’ll go to web side check it for you right now if it fit or not, and he did and said to us that TV would fit in no problem 100% sure. In earlier a woman before me who was Chris’ customer. They had an argument before Chris came to help me up, and I asked him what happened. He said that lady tried to return her furniture that she didn't like, but she made some excuse to avoid the 25% restocking fee. Chris told me that happen to a lot of customers try to take an advantage from them without paying restock fee. Because he told me that they have a lot of returned issue with customers so I was very aware of it, I don’t want that happened to me if I don’t have any document with it, if I need to returned the entertainment set, they would charge me restock fee too( they still charged me restock fee and delivery fee late on). So I made Chris wrote it down “we can return them if don’t fit” on the receive. Few days down the road, we got all the furniture, and I found out the chair and ottoman were defective and TV stand didn't fit. so I call Chris and he said he has a van so he can bring the good one to swap out defective one and take the entertainment cent back as well and give me a refund. But he didn't show up over three times that he promised us to do so . By 8/10/2012 finally two deliverer came to pick up all the furniture and bring the new furniture to us (almost a month for waiting, calling and dramas, by the way the new furniture were worse than per-one's), I got the received from the deliver showed that I only got refund $1081.15 back because I have to pay $89.95 pickup charge and $365.23 plus Tax. So my husband and I we went their store very next day to find out what was going on? They said we need to pay these fees. My husband said that was Chris fault he told us the TV would fit so we bought it base on what he said otherwise it wouldn't happen in the beginning. So we shouldn't pay those fees, and also we had a document said that we can get full refund if TV doesn't fit. later on store manager came out and said OK we would give you refund so we left with a lot of doubts. So I keep eye on my credit card every day. One week later, I got pickup charge fee$90 back but not restocking charge fee. I called Chris and he told me their financial deportment didn't have my credit card number so he needs it, and I gave that to him (one of excuses). Another week later I still didn't see my refund, so I called Christ again, he told me they are going to send a check because some other excuses (another excuses again). I waited another week still not seeing the check came, and I called Christ again, I was told we need write a review letter to their Company web side, because their VP was the one reads the reviews so he would give us the refund in order to keep their reputation. We did what he said, and I called next day to Chris, check how is looking from our review letter. He said my company VP had read it and will give you refund within few days. Once again, I didn't see the refund so I called again. Chris told me that stocking charge is not real stocking charge was he gave me too much discount on that couch set. Therefore, they are going to give me store credit instead. I was shocked and speechless and angry. They could make a store from restocking charge to too much discount story. I said to Chris how can I get my money back, do you want me go to get legal matter action, and he said "I thought so too, and do you are going to do". So that’s why I file disputed on them. I reject their settle for few reasons. First, I don’t want to go shopping at their store to see those dishonor sales people, bad product, and bad attitude. Now I still have one set of defective couch and ottoman seats in my living room which Chris promised me that he will swap out with good one within short period time. But never heard from him since I have filed dispute on they with my credit card company. I just got my credit card company which Capital One (They are very good by the way)information about Home place Furniture's dispute investigation. Their respond to Credit card company was they gave me too much discount on the couch set. so they couldn't give me full refund but store credit. That was big lie. I got discount on the couch set was from my own delivery and with no 5 years protection program, and also we set the couch set price was before I went over to see the entertainment set. Can you believe that they can change the store from restock fee to too much discount. What kind of company would've done that such thing.
In conclusion, this store is the most difficult to deal with in my life. They are dishonor and liar and sneaky sales people. They can't be trust. They don’t care their reputation but money. When they got your money in their pocket, that is no way you can make they to return to you no matter you have a document to prove or not. They would use any ways to keep the money in their pocket, What a shame!!! Please stay away from this store for your own good.