T-Mobile store - False claim of service before purchase
Monthly 4G plan - Complaint
MANCHESTER, NEW HAMPSHIRE -- On 10/6/2012 I went to T-Mobile store with two existing AT&T Phones with unlock-codes. I was told I could get full 4G service on these phones, after unlocking, if I purchased the T-Mobile, no-contract Monthly-4G service. Phones were unlocked at the store, successfully. New proprietary T-Mobile SIM cards were installed on both phones. The following day 10/07/2012 phones were finally activated. I checked the phones' functionality AT THE STORE. Everything fine except 4G. ONLY THEN was I told that the best I could get would be 2G. This is not buyer's remorse. This is not the inability of T-Mobile to provide a service due to location, poor signal or anything of the sort. Other phones, including unlocked AT&T phones get the same 4G service at the same location via T-Mobile Monthly 4G product. Just not these two phones, but T-Mobile representatives at the store made promise that 4G would be available. I later found a T-Mobile site that listed compatible unlocked AT&T phones that would work with their 4G service. My two phone models were NOT on that list. Had I been shown that list, I would not have made the purchase of the T-Mobile 4G service. I contacted T-Mobile Customer Relations - they have no phone number of fax number or email address available to the public, only a P. O.Box address in Albuquerque, NM. I asked for a refund of my $140 on the basis of T-Mobile's misrepresentation of the availability of their service to my two phones. Response From T-Mobile is simply a denial of refund. The phones were never actually used other than to verify functionality, and were active on T-Mobile's network for all of 3 hours, until I re-sent them back to AT&T.