Dish Network - Return Equipment Scam!
Receivers - Complaint
CENTRAL POINT, OREGON -- I cancelled my account in July, I was sent one box to return 2 receivers, in the box was a letter that said something about not receiving a box for obsolete equipment and there was a list of equipment. I sent back the receiver and remote that was on the list. I held on to the other receiver to make sure that there wasn't going to be an issue later. In OCTOBER I get an email and a bill in the mail stating that my account will be charged $250 bucks for unreturned equipment! I called and spoke with a representative who told me not to worry about the charge that he could see that I received an email that showed that my equipment was returned successfully. I wanted a confirmation number and he said my name is Neil, and you won't have a problem as he laughed... He again said, " you will not be charged, I took care of it." I was hesitant, but I wrote down his name and then finally took the receiver that had been sitting on my kitchen table for over 2 months and put it in the recycle bin. I did not get charged for it and I kept checking my account to make sure. My account was locked and I could no longer log in without restarting the service.
So yesterday I get an email that simply said, " Your account will be automatically deducted for $250." It did not say why or anything. I clicked on the link that was supposed to take me to billing and again it will not let me log on to my account. I called and got no where. They stated that the receiver was not obsolete and the best the could do was take $50 off for the chip on the dish itself.?? I was never told that I would even have to climb on the roof and remove some piece of the dish and return it. I told the representative that I have the dish still in my back yard and I will send that piece to them. Then the representative tells me that it's not necessary and they don't need it and it would cost more to return it than it's worth!!!! So, they are charging me for a receiver that they said was obsolete, then they changed there mind 3 months later and want it back, then they add $50.00 for a part that they don't really want!! WTH??
All I can say is the whole company is based on trickery, deceit, and lies! Why would I purposely keep their stupid receiver? If they had sent me the box I would have sent it back to them. Grr.. I'm so very frustrated. I wish there was a lawsuit that I could be a part of.