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Ashley Furniture - Stay away from DuraBlend products
DuraBlend couch and rocker - Complaint
Review by benoitsd on 2012-11-05
Rating: 
NOVA SCOTIA, CANADA -- My DuraBlend recliner rocker started peeling and flaking the same as yours about 3 months ago. It has gotten much worse so I called the store where I bought it 4 years ago. I bought the extended warranty at the time of purchase. I was told by the store to contact the company that handles the warranties. I did that and when I sent them pictures of this rocker, they came back with an offer of 1/2 of my original purchase price returned to me. After I reviewed the warranty document (which I had them email me ) it said I was entitled to full original purchase price if the item could not be repaired, and clearly it cannot. I informed the warranty people I expected full credit for what I paid. A short time later I received an email stating that I had a credit for my full original purchase price waiting for me at the store but my warranty is now void. I won't buy this DuraBlend product again! It is garbage, I'm just thankful I found my receipt and am getting credit for what I paid.
Comments:
Posted by greg on 2013-01-08:
our couch is 2 yrs old and warranty company just sent email sayiny cracking and peeling is not covered !!
Posted by greg n on 2013-01-11:
had same issue ! sent pics to warranty com and they said cracking and peeling are not covered under the 5yr. protection plan. couch is 3yrs 3mons old. called ashley and was told they had no issues with this model# and the manufactures warranty was up! ashley was not going to do anything!Have 3 rooms of ashley furniture! will not shop there again!!
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