Spirit airlines - Consumer Fraud
Rescheduling or canceling tickets within time allowed - Complaint
ATLANTIC CITY, NEW JERSEY -- Hurrican Sandy hit on 10/28/12. From that date on we tried to contact Spirit airlines by cell phone and internet to cancell tickets for 11/2/12. Since we had no power for several days this was not easy. When our power was restored the internet connection to the ticketing office would "bump" you out or fail to recognize the request. No one answered the phone even when I held for 1 hour 35 minutes on the cell phone. With help from a travel agent contact was finally made on November 1. Spirit refused to acknowledge that you could not contact them either on line or by phone and refused to cancel the tickets. Instead they offered a partial refund. Later that same day they renegged on the refund and said we had to rebook the flight by December 1 or lose the entire cost of the tickets. It's almost impossible to reschedule an entire vacation within that time limit. We couldn't do it and Spirit refused to refund. If the rules are rigged in the favor of the airlines so you cannot cancel or reschedule within the required time frames forcing you to forfiet the cost of the ticket, then I consider that cheating or in legal terms, consumer fraud. The local paper printed an article on several airlines that were allowing people to reschedule or cancel trips due to the storm and Spirit was one of them. that's false advertising. You offer to refund or reschedule but when a customer opts to do that you make the terms and conditions so restrictive it a empty offer and they know it. That's False advertising.
We will never book another ticket with this airline. They pile of frequent flier miles, that have so many restricition as to render them useless, will go unused. I hope adding this complaint to the the thousands of other complaints I found will eventually put these folks out of business and allow for a reputable airline to take their place.