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Spirit airlines - Consumer Fraud
Rescheduling or canceling tickets within time allowed - Complaint
Review by jschaefs on 2012-11-05
Rating: 
ATLANTIC CITY, NEW JERSEY -- Hurrican Sandy hit on 10/28/12. From that date on we tried to contact Spirit airlines by cell phone and internet to cancell tickets for 11/2/12. Since we had no power for several days this was not easy. When our power was restored the internet connection to the ticketing office would "bump" you out or fail to recognize the request. No one answered the phone even when I held for 1 hour 35 minutes on the cell phone. With help from a travel agent contact was finally made on November 1. Spirit refused to acknowledge that you could not contact them either on line or by phone and refused to cancel the tickets. Instead they offered a partial refund. Later that same day they renegged on the refund and said we had to rebook the flight by December 1 or lose the entire cost of the tickets. It's almost impossible to reschedule an entire vacation within that time limit. We couldn't do it and Spirit refused to refund. If the rules are rigged in the favor of the airlines so you cannot cancel or reschedule within the required time frames forcing you to forfiet the cost of the ticket, then I consider that cheating or in legal terms, consumer fraud. The local paper printed an article on several airlines that were allowing people to reschedule or cancel trips due to the storm and Spirit was one of them. that's false advertising. You offer to refund or reschedule but when a customer opts to do that you make the terms and conditions so restrictive it a empty offer and they know it. That's False advertising.
We will never book another ticket with this airline. They pile of frequent flier miles, that have so many restricition as to render them useless, will go unused. I hope adding this complaint to the the thousands of other complaints I found will eventually put these folks out of business and allow for a reputable airline to take their place.
We will never book another ticket with this airline. They pile of frequent flier miles, that have so many restricition as to render them useless, will go unused. I hope adding this complaint to the the thousands of other complaints I found will eventually put these folks out of business and allow for a reputable airline to take their place.
Comments:
Posted by Buddy01 on 2012-11-06:
I read that Spirit was back to full operation on the 2nd so you wouldn't qualify for waiver of the change fee. Most airlines have rules where rebooking must be done within a year of original purchase, not flight date.
Posted by Spirit blows on 2012-11-12:
Same thing happened with us!! Can you imagine? I sent an email again trying to get some answers...still have not had any follow up! In our case, we waited, also without power, on the phone in our car with the car phone charger for 1.45 HOURS... Asked to speak with a supervisor, who was just the same rude customer service person, who we then asked to get transferred to someone huger, for which we waited another 45 minutes and we got the "manager", who said we could do nothing and offered us to cancel the flights at $125/person!
Buddy01, do you have any idea what Atlantic City looked like on 11/2? They were still EVACUATING people, never mind wanting people to enter into the city! Do you also know that there is a little thing that is called force majeur where the airlines will be able to offset their losses? Too bad they won't pass it back to those that they charged the $125 change fee to.
As my husband said to the "manager"...it would probably be a lot cheaper to offer the waiver than to endure a class action suit.
Buddy01, do you have any idea what Atlantic City looked like on 11/2? They were still EVACUATING people, never mind wanting people to enter into the city! Do you also know that there is a little thing that is called force majeur where the airlines will be able to offset their losses? Too bad they won't pass it back to those that they charged the $125 change fee to.
As my husband said to the "manager"...it would probably be a lot cheaper to offer the waiver than to endure a class action suit.
Posted by Spirit blows on 2012-11-18:
Update: After a number of emails through to the headquarters, we have been credited back the full amount paid
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