CVS Minute Clinic - Committing Fraud & Getting Away With It!!!!
Insurance Billing - Complaint
GILBERT, ARIZONA -- On 10/4/12 I went to my nearest Minute Clinic in Gilbert, Az and I paid my $10 convinience care Co-pay.
I just received a bill for $15 from Minute Clinic on 11/04/12 stating that my insurance stated I owe a $25 co-pay not a $10 copay.
Well my insurance card shows that convinience care co-pays are $10, on 10/4/12 before I went to the Minute Clinic I called my insurance company and was told that my co-pay would be $10 and when I got to the Minute Clinic the NP confirmed that my co-pay is $10 for conviniece care and that is what I paid.
When I called my insurance this morning (11/05/12)I was told that CVS had incorrectly coded their claim as an office visit not as a convinience care visit and that is what triggered the $25 co-pay instead of the $10 convinience co-pay. I was told I needed to contact Minute Clinic and ask them to re-bill using the correct code.
I called Minute Clinic customer service and got to Melissa. I explained to her the situation and Melissa was very rude and very unprofessional telling me that they bill as office visits not as convinence visits and she didn't care how that affected my co-pay and that I could have my insurance call them if they wanted to and hung up. I cannot believe at the rudeness of their employee and at the deceptive business practice of CVS/Minute Clinic.
I then re-called my insurance company and they called Minute Clinic and to try to sort this put and Minute Clinic told her they would "look into it".
If you know that different codes trigger different co-pays then obviously Minute Clinic/CVS are out to deceive it's patients and fraud insurance companies into paying more if you they knowingly upcode a visit as an office visit to get paid more.