Pampered Chef - Warranty changed after purchase
Deep Dish Baker/Quick Stir Pitcher - Complaint
I have used Pampered Chef products for many years, continuing to purchase them, although they are more expensive than local stores, because I believed in their quality. However, I have found that the company does NOT stand behind their products, nor do the honor the warranty they sell you the product under.
I purchased the deep dish baker several years ago. I have used it approximately 10-15 times. Today it cracked in the middle after heating. I didn't panic, because I KNEW I had a lifetime warranty on all Pampered Chef products and since it was an expensive product, I contacted them immediatelly. Well, now it seems the warranty that was advertised by their representative (who no longer sells pampered chef) has changed from lifetime to 3 years. Who knew that was legal?
The same thing happened when I called about a plastic stir pitcher that melted in the dishwasher (although labeled dishwasher safe). I was told that my water must get hotter than the average dishwasher. Nothing else, we have washed has melted to date.
Anyway, I will NEVER again buy a Pampered Chef product or HOST a party since I no longer say that I have had a good experience.
However, the baking stone I purchased from local department store at a fraction of price and use daily is going strong after 10 year.