Sears - 8 (eight) MONTHS and washer still not fixed
Samsung Washer - Complaint
FREEPORT, PENNSYLVANIA -- In the last EIGHT months in dealing with SEARS(so called) REPAIR I have had almost every part changed on this less than 2 yr old machine. They have not DIAGNOSED the problem they are just GUESSING. I have had damaged parts delivered to me and wrong parts delivered to me. They tried to put a fridgidare pump on my washer. They have no co-ordination between their departments- scheduling appointments on their own when I did not yet receive the parts and without checking with me to see if I would even be available the day THEY scheduled. They have not sent me requested information (x3 requests) This experience after EIGHT MONTHS of getting no satisfaction is outragious and the machine is STILL NOT FIXED. I am tired of giving up my days off to wait for service. Everyone tells me something different . The broken parts they shipped are sitting at my house- one person told me they should have been sent back to manufacturer and the technicians say to just throw them away. I have made way over what you would call NUMEROUS requests for a new machine which they said after 9 visits the tech could claim it unrepairable and I have had WAY over 9 visits. Attempts to communicate with Sears is a joke-- I get the standard apology but NO RESULTS !! and apologies are not fixing my machine. I recently had a heart attack and all this stress and agrivation is not helping. I requested to talk to someone higher up at their headquarters after informing them I did not wish to deal with them anymore and was told to call the number under my service agreement but as this whole fiasco has been like a three stooges act I doubt I will get any satisfaction there and do not want another eight months of hassles. I feel that if they cannot fix my machine in EIGHT MONTHS that they are incompitent. and the fact that they have not resolved my issue in eight months leads me to believe they are NOT interested and know less than nothing about customer relations nor do they care. If this was them they would not be waiting eight months for a resolution. Doesn't anyone care about doing it right the first time. I have become so angry about this issue it makes me sick to even think about dealing with SEARS REPAIR and I don't want them in my home. I will NEVER purchase a product through Sears and suggest that you don't either unless you want a big headache. Can SOMEONE OUT THERE HELP ME. PLEASE .