Lumber Liquidators - Warranty and Customer Service is Despicable
Vinyl plank flooring - Complaint
SIOUX FALLS, SOUTH DAKOTA -- After installing over 800 sq ft of vinyl plank flooring following store manager's explicit directions and recommendations, the floor began to split apart and gap in the middle area of the rooms within one month of installation. Immediately contacted the company locally to no avail. Called daily for weeks, with shallow responses and promises. Contacted the company customer service and waited another month before they sent someone to look at the problem. They did not agree that it was the product that was faulty and refused to even provide an allowance knowing full well that the entire floor will have to be replaced as it is impossible to start in the middle of the room to replace the faulty pieces. Companies such as this are nothing but cheap scam artists providing little service and no recourse to dissatisfied customers other than small claims courts.