Enteprise Complaint - Unlimited Mileage - Only with stipulations
NEBRASKA -- I made reservations to rent a car from Enterprise. I went to pick it up this evening and was told that I had unlimited mileage, but only in the surrounding four states. This is ludicrous. This is NOT unlimited mileage.
We rented the car to drive to our hometown in IL. This is a roundtrip of approximately 700 miles. I can't drive there without incurring extra cost, but I can drive to the Black Hills in SD, which is approximately 860 miles roundtrip and not incur extra cost. They gave me the option of either paying $15/day or pay .15 per mile after 150 miles.
Your representative told me that it was so Enterprise didn't have extra wear and tear on the cars. Hellooooo!!! You're in the rental car business. If Enterprise cannot handle the wear and tear of a vehicle that it is renting, then perhaps it shouldn't be in this line of business.
Needless to say, I cancelled the reservation right there, walked over to Avis and got the same kind of car with unlimited mileage and far less than what it would have cost me to rent from Enterprise.
I have traveled all over the world. I take one to two trips per month and rent vehicles. I have never heard of this stipulation from any other rental company. I know to stay away from Enterprise from now on.