TiVo Premiere Recording Capacity

Complaint

Review by chuck.mceniry on 2012-11-06

Rating:

CALIFORNIA -- Recently, I discovered something strange with my TiVo Premiere units--the actual recording capacity is roughly two-thirds of the stated capacity. I have two (2) 45HD TiVo Premieres and one 75HD TiVo Premiere. The estimated recording capacity for the 45HD unit using the Basic Quality recording quality is ~414 hours of SD TV shows. However, the unit seems to be full with noticeably less than 300 hours of recordings--roughly 276 hours--and with all the recording done at the Basic Quality. Likewise, on the 75HD unit, the total recording capacity is noticeably below the stated capacity. On the 75HD unit, I have recorded several HD shows, and, based upon the percentage used by the HD recordings, the 75HD unit will, at best, only record 50 hours of HD shows. This puts the actual recording capacity at roughly 66% of the stated capacity, which matches the percentage I am getting on the 45HD units.

The TiVo units have not been modified or upgraded.

I have made an inquiry to TiVo but have not gotten a response.

I fear that TiVo has intentionally misled consumers about the recording capacity of the TiVo units, especially, the Premiere units. After being a loyal customer for several years with having gotten TiVo units as gifts for family and friends, I am especially hurt by TiVo and the company's growing unkind treatment of their customers. I fear that the only recourse the TiVo customers will have is to eventually file a class-action lawsuit against TiVo's for false and misleading advertising.