Sprint - Nothing but problems from DAY ONE!!
Used Phone Problem, Service Problem, Constant Trying to Hit me up For Activactio - Complaint
HOUSTON, TEXAS -- I don't know where to start, but never in all the years I have owned cell phones (I'm 57) have I had such aggravation with a cell phone company! It took 4 1/2 hours just to buy the phone. I should have walked out on her! I bought it in the Target store in Cypress, TX. She was terrible and didn't tell me most of the stipulations. They charged me an activaction fee of $36 which she told me should would get taken off. I told her I would call myself. They wouldn't do it so I took it back to her. We got into an argument as she tried to tell me she knew exactly what she said to me 4-6 weeks earlier. She didn't. The worst! In the nail salon the girl caused my phone to fall into water. Never had this before. We dried it out but a month later I couldn't call out. I sat on the phone a very long time to be told there was a tower problem. 2 days later the same. I went into the Sprint store and they told me it was the phone. I could pay $500 for a new phone or buy them out for $350. REALLY? Good way to start out with a new customer! Then I was told to go onto Sprint.com and buy used which I did. $36 Activation Fee. I had to argue I wasn't paying it...that I had just paid one. Guess what? Yes! Defective! I just received another one WITHOUT the return bag promised. Had to sit on the phone ANOTHER HOUR! Argued about whether I would pay yet ANOTHER activation fee. Hung up. Called back and spoke to Marquida in NC who actually knew something. She said they wouldn't charge another fee and told me how to get a discount. Since September NO ONE else told me the things she was able to. Too many hours, too much arguing, too unhappy. Should never have left Verizon.