Do Not Trust Enterprise Rental Cars
TALLAHASSEE, FLORIDA -- I used my insurance company's preferred rental car compaany when I was hit by a driver (no fault of mine). When I arrived to pick up my rental, there were two cars available and one had too many scratches on it for me to take. I wondered by it hadn;t been fixed before they put it out to be rented by a new customer... By default, I had to take a VW Passat that also had many dings and scratches. The Enterprise representative walked around the car with me but constantly put her clipboard up to every dent and only circled those she felt were appropriate.
Today I dropped off my rental and checked the entire thing for new scratches, dents, dings, etc. Nothing was wrong.
I just got a call that there are scratches on the bumper and they are sending it to be fixed in the morning and I was responsible for the claim- but they couldn't tell me what they thought it would cost to fix. When I said I wanted to see it first they said I would have to get there first thing in the morning- I have meetings all day. I am not sure why this particular car has to be done so fast when the one they tried to give me was beat to pieces. I will be calling my insurance company to complain and bringing my attorney with me tomorrow to Enterprise. This is fraudulent.