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Xfinity - Not The Best Call Center
Voice - Complaint
Review by flatrunspeedway on 2012-11-08
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ALEXANDRIA, PENNSYLVANIA -- The call center informed me I could get all of my call log on their website. But it only goes back 90 days. Knowing I had to go to court in two days. And I did not know I would have to have my lawyer contact the legal department until I went on a online chat with Joielyn the night before I was to go to court.
Comments:
Posted by Alain on 2012-11-08:
It probably would have been easier to have the lawyer contact them in the first place, from the sound of your review. It's good to know for other folks that need to have this type of information for a court case, though.
Posted by leet60 on 2012-11-08:
That is a fairly standard practice. In most cases providers of this type are not willing to release this information without a legal action due to their risk of violating privacy agreements.
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